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Processing and Shipping Policy

All orders are processed Monday-Friday.

We are committed to providing our customers with exquisite and prompt customer service. All orders will be processed within 2-4 business days. Shipping times depend on your delivery method selected.

Shipping and Processing times may experience delays during major promotions, carrier delays, holidays, inclement weather, or widespread illnesses. We do not ship on holidays. If an order is placed Friday after 5:00 pm between Sunday 11:59 pm, processing will begin the next business day.

Please keep the stated timeframes in mind when scheduling your hair appointment(s). 

We are not responsible for any packages lost in transit or stolen upon delivery. Please ensure you will be home at the time of delivery and you have put the correct shipping address.

All sales are final, however, we are committed to your fulfillment. If you have an issue with your order please email us at support@therawcheveux.com and we will do our best to help fix the issue.